Introduction

This Privacy Policy ("Policy") explains how SmileSync.app ("we", "us", "our") collects, uses, discloses, and safeguards personal information when you access or use the SmileSync.app web application and related services. Your access and/or use of SmileSync.app indicates that you have read, understood, and agreed to this Policy.

If you do not agree with this Policy, please do not access or use SmileSync.app.

Information We May Collect

Depending on your use of SmileSync.app, we may collect the following information:

• Personal Details: Name, age, and similar identifiers.
• Geographical Information: City, state, country, postal code, address, map URLs.
• Contact Information: Email address and phone number.
• Health Records/Data: Where lawful and necessary, health‑related information such as test reports, x‑rays, prescriptions, and progress images.
• Professional Information: For medical practitioners and organizations, license and registration details, billing details, payment methods, website, business registration and tax‑related information.
• Treatment‑Related Information: Product brands used, prescriptions, usage schedules, provider communications, and other treatment‑related details.
• Media: Photographs, audio, and video (e.g., in connection with consultations or treatment tracking).
• Registration Information: Referral codes and other registration‑related data.
• Technical Data: IP address, browser type, device identifiers, usage patterns, and cookie data.

How We Collect Information

• Provided by You: When you register, update your profile, or interact with SmileSync.app, including through forms, subscriptions, and support channels.
• Automatically: Through cookies, logs, analytics tools, and similar technologies that capture usage patterns and device data.
• From Third Parties: Where permitted, from payment processors and service providers assisting in operations.

Use of Information

We use information to:

• Provide, maintain, and improve SmileSync.app.
• Facilitate patient–provider interactions and treatment tracking.
• Authenticate users and secure accounts.
• Process subscriptions and payments via third‑party gateways.
• Comply with legal obligations and enforce our terms.
• Communicate service updates, security notices, and support information.

Cookies and Similar Technologies

SmileSync.app may use cookies and similar technologies to remember preferences, enable features, improve performance, and analyze usage. You can manage cookies through your browser settings, but some features may not function properly if cookies are disabled.

Sharing and Disclosure

We may share information with service providers (e.g., payment gateways, hosting, analytics) to operate SmileSync.app. We may also disclose information to comply with law, protect rights and safety, or as part of corporate transactions. We do not sell personal information.

Data Security

We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure. You are responsible for keeping your account credentials confidential.

Data Retention

We retain personal information as long as necessary for the purposes described in this Policy, to comply with legal obligations, and to resolve disputes.

Your Responsibilities

You agree to provide accurate information and not to impersonate or provide false details. Providing unlawful medical advice or misusing data is prohibited and may result in suspension, reporting to authorities, and legal action.

Your Rights

Subject to applicable law, you may have rights to access, correct, or delete your personal information, or to object to/limit certain processing. To exercise rights, contact contact@smilesync.app.

Children’s Privacy

SmileSync.app is intended for users 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to request deletion.

International Transfers

If we transfer personal information across borders, we will take appropriate measures to comply with applicable laws governing such transfers.

Changes to this Policy

We may update this Policy from time to time. The updated Policy will be effective when posted at SmileSync.app. Continued use constitutes acceptance of the updated Policy.

Contact

For questions or concerns, contact us at contact@smilesync.app.